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Find answers to some of our most frequently asked questions!

SHIPPING & DELIVERY

How long will it take to get my product?

Thanks for asking! Here at Curvy Gyals we aim to manufacture each product within 7 to 10 business days after clients fills out all the information, not counting shipping days. If it is incorrect or no measurements are submitted by the customer this will delay the process. We ship all of our products from our Curvy Gyals Factory in Colombia Our shipping methods are different for addresses in the United States vs. Canadian addresses and other parts of the world. If you wish to ship items to multiple addresses, you will need to create separate orders for each destination address.  

What are Curvy Gyals delivery options?

We offer three delivery option: 

 1. EXPEDITE PRODUCTION TIME + FEDEX SHIPPING 2-5 BUSINESS DAYS

 Each of our products are done to order which we aim to completed within 7 to 10 business days not counting shipping to client, which is normally another 3 business day. With expedited shipping, your order will be completed within 2-4 business days then shipped to you. 

 2. STANDARD PRODUCTION TIME + UPS SHIPPING - 5-7 BUSINESS DAYS 

 Each of our products are done to order which we aim to completed within 5 to 7 business days not counting shipping to client which is around another 3 business day. 


 3. SALE ITEMS - STANDARD PRODUCTION TIME + UPS SHIPPING - 10-12 BUSINESS DAYS IF BUYING ON SALE ADD A EXTRA 5 BUSINESS DAYS

 Each of our products are done to order which we aim to completed within 10 to 12 business days not counting shipping to client which is around another 3 business day. All shipments are done through FEDEX and requires a signature. 

What is Mobile Delivery?

If you are in the Miami location you can now get Curvy Gyals products delivered to you! Just reach out to our Customer Service Center. We will do a video consultation with you to confirm your measurements then check our stock to find your measurements. We will then let you know all the products we have in your measurements! We will then send you a invoice to make your payment. Once confirmed, we will then set you up a delivery time and one of our Curvy Gyals consultant will be at your door to help you get into your item! Mobile Delivery will cost $35 for the delivery fee.

What countries does Curvy Gyals ship to?

Curvy Gyals ships to every possible country worldwide. All countries that we ship to can be viewed at checkout. We want to ensure that clients worldwide will be able to enjoy our products.

RETURNS

What is your refund policy?

At Curvy Gyals Our products are considered underwear, and we want to maintain clean and quality products for all clients. We do not offer a refund for any cancellation of any kind unless there is a production issue. 

In the case of a production error, the customer is required to do send a video and at least 3 pictures of the garment fitting to one of our Virtual Consultants (free of cost to the client). Incorrect measuring does not qualify as a production error. We encourage our clients to report any issue or concerns within 5 days after receiving their orders, we will evaluate the issue, and once we agree that the problem is on our part, we will then set the client up in our return center. The client will be offered a free remake and told to return the incorrect Faja to us. Please note: We cannot accept a return (even within 5 days of purchase) in certain situations, including: Products showing wear and tear,signs of use. Tags, packaging and accessories missing. Items damaged by misuse, alterations, improper care, or accidents. Items listed as a sale item, Final Sale at the time of purchase. Instances of abuse of the Curvy Gyals Return Policy. Unfortunately, if your Curvy Gyals product shows any form of marks, stains, or odors, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.  

Please see our refund policy here.

I received the wrong items what do I do?

If for any reason you have received the incorrect product(s) in your order, please take a photo and contact us as soon as possible, so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing and exchanging the incorrect item(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

My Items were lost/damaged in transit, what do I do?

If for any reason your product(s) are damaged upon receiving them, please take a photo and contact us immediately , so we can arrange to exchange it with new product(s). Please do not dispose of the item(s) until we have exchanged it.

We will cover all transport costs involved in replacing the damaged good(s).

We reserve the right to ask you to send us back the product(s) before we issue a replacement or exchange. In returning the goods to us, we will cover all transport costs.

Where’s my refund?

Once we have approved a refund, it will go back onto the same payment method you used to complete the purchase.

Please note, it can take between 3-14 business days for the refund to be cleared by your bank. This timeline is entirely out of our control and is managed by your financial institution.

EXCHANGE

Can I Exchange if no production issue?

We understand that you might enter incorrect measurements or order a incorrect products. All items or made for clients unless you purchase from our Ready Made Collection.As a courtesy if you submit incorrect measurements or order wrong style, we can search out ready made collection to find a item with your correct measurements. We cannot guarantee that you will find the exact style Faja or measurements that you would like however because it's not a production issues Curvy Gyals will not remake the product.

How to do a exchange?

We will do a complimentary Video Consultation to confirm your measurements. If we do find your measurements in our Ready Made inventory we will ask you to return your product is new, unused, conditions with tags attached. If item does not follow our return condition policy it will be returned back to you and your exchange will be canceled.

Who Pays for Return

This exchange shipping will be paid for by the client seeing that it's not a production issue. Client will be responsible to pay for the return of the item back to Curvy Gyals and also for the new product to be shipped back to them.

How long will the exchange take?

Your exchange will not be process until you return the product to Curvy Gyals and we receive it it the conditions implied. Once we approve return, and you pay for the new shipping label your exchange will be shipped out you within 2 business days.

TRACKING & TRACING

How do I check the status of my order?

You will receive an Order Confirmation email as well as a Shipping Confirmation email that will give you the most up to date status of your order. If you do not receive these emails, it's either because the email has landed in your spam folder or you have provided an incorrect email address during checkout.

Once you receive the Shipping Confirmation email you'll be able to follow the link in the email to track your shipment.

My tracking hasn’t updated, what do I do?

It can take up to 48 hours for the tracking to update once you have been sent the shipping confirmation email. If you have not received any updates to tracking after 5 business days, then please contact us for assistance.

How do I track order once it shipped?

Once your order is shipped from our Curvy Gyals Factory, you will receive an e-mail notifying you of shipment, including your tracking number. Please keep in mind a signature is required for delivery if you haven't received it. Please contact us at our live chat click here if you have issues with your receiving e-mails.  

My order appears to be lost, what do I do?

Many times this can simply be a delay in tracking updates, or alternatively, there may have been an attempted delivery, but nobody was home.

If your package has been confirmed via FEDEX as delivered and you did not receive it, you must file a claim with FEDEX as we are not responsible for LOST or STOLEN packages. Once you file a claim with FEDEX, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address. It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.

If your tracking is stating an 'attempted delivery' as your please get in contact with your local FEDEX office as your order will be awaiting collection. Please provide your local tracking ID which can be found on. Please note your local FEDEX office will only hold your good(s) for a short period of time.

If after this, you still can't locate your order, please contact us and we'll be more than happy to assist!

WHOLESALE

How do I apply for wholesale?

If you are a business looking to sell our products, please fill out the application form located here.

We will then be in touch within 1-2 business days.

Is there a minimum spend on wholesale?

The minimum spend is $2000 USD.

What are the shipping fees for wholesale?

For all American wholesale orders, there is a flat $100 shipping fee nationwide.

For international orders, the shipping rate is displayed at checkout and is dependent on the weight and size of your shipment.

What are my wholesale portal login details?

After your wholesale application is approved, you will receive an email with wholesale account login details. You can also get a new password by clicking on "need help logging in?" on the wholesale login page located at either:

https://af.uppromote.com/curvy-gyals/login

If you still need help logging in, please don't hesitate to contact us.

PAYMENT OPTIONS

Can I pay using my Debit/Credit Card?

Yes, we accept a range of credit/debit cards including Visa, Mastercard and American Express.

You can also pay with your debit/credit card via PayPal, Afterpay and Sezzle.

Can I pay via PayPal?

Yes, PayPal is an available payment option. Please select PayPal once you reach checkout.

What is Afterpay and can I use it?

Afterpay is available to Australian, USA and New Zealand customers and allows you to pay for your Curvy Gyals purchase over 4 easy payments due every 2 weeks. Please select the Afterpay payment option during checkout.

What is Sezzle and can I use it?

Sezzle is available to USA customers Curvy Gyals purchase over 4 easy payments with no fees. Please select the Sezzle payment option during checkout.

PROMOTIONS

How do I receive 10% off my first order?

Please signup to the Curvy Gyals Club Rewards email list through the Rewards Section in the Menu of the page.

If you don't receive your 10% off code within 5 minutes, please check your spam folder, or check that you've entered in the correct email address to ensure no spelling errors.

I tried using a promo code but it didn’t work?

Please double-check that you've entered in the code correctly and that it hasn't expired.

For codes entered correctly, yet don't work, please note that most codes are only valid for a person's first order.

For promo codes that work for all orders (e.g. codes that are for sales periods), please ensure you double-check that you've entered in the code correctly.

Can I use a promo code more than once?

Most codes are only valid for one use. In rare circumstances such as during a sales period, codes can be used more than once. Please note that this is an exception, and for the most part you can only use a code once.

Where do I apply my promo code?

Promo codes are entered during checkout. Please note, for those purchasing on a mobile device, it is very easy to miss the place in checkout where you enter code. To enter the code on mobile, you'll need to tap the "Show order summary" drop-down at the top of the checkout page.

Brand Ambassador

Do you do Brand Amassador

Yes we do!

How Do I sign Up?

What are the different Options

We do have 4 Teirs of Ambassadors!

1.Clients Affiliate Commission

2.Influencer Affiliates Program

3. Business Affiliates Program

4. Mobile Services Affiliates Program (We Deliver to your establishment) Miami ONLY

Where do I have to live?

You can live anywhere in the world to become a Curvy Gyals Ambassador!

Rewards

What is Curvy Gyals Rewards Club?

Kristina the Owner and CEO is extremely big on community and educating not only on how we look but also on how we feel. She wanted to provide an exclusive place where all Curvy Gyals can come together!

Curvy Gyals Club

How to Sign up?

Its very easy! As long as you have shopped with us! You are eligible! Click here!

Whats Included

Cash Giveaways, Content Ambassdor Opportunities, Free Standard Seasonal Saving, Private Online Community, Portal First Access to new Products, First Access to Sale, Exclusive Invite to Meet and greet ,Free Expedite Production Time.

Is there a cost?

No Cost! However depending on your shopping history amount, you will have different Tier perks!

SEND US A MESSAGE

We will get back to you within 24 hours, during our customer service hours, 9am to 9pm Monday to Friday, Saturday and Sunday 10am to 6pm (Miami, USA time).

Contact

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OUR STORE SERVICE HOURS - 941 SW 87TH AVE MIAMI FLORIDA 33174

9am to 6:00pm | Monday to Friday
10am to 3pm | Saturday

PHONE

+1 855-599- 1226 | 9am to 9:00pm Monday to Friday, Saturday 9am to 7pm

ADDRESS

941 SW 87TH AVE MIAMI FLORIDA 33174

CUSTOMER SERVICE HOURS

9am to 9pm| Monday to Friday | Saturday 9am to 7 pm