PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
BEFORE USING THE CURVY GYALS ONLINE STORE.
Here at Curvy Gyals we aim to manufacture each products within 7 to 10 business days after clients fills out all the information we ask on the order page. If incorrect or no measurements are submitted by the customer this will delay the process. Once your order is manufactured and completed, your order is sent to the Miami Headquarter. We then ship it to clients with the delivery time they selected at checkout.
CANCELLATIONS / REFUND
We do not offer a refund for any cancellation of any kind. Here at Curvy Gyals, each Faja is individually handmade, according to each client's measurements and preferences. With that, we do not make cancellations, accept returns, or offer exchanges unless there is a production error. Products ordered by a client who wants to cancel will still be shipped to the client's delivery address. We will not cancel or store products.
We have a video showing how to measure for our Curvy Gyals Faja. If you are not sure once you place your order, you can call us at 855-600-3999 to set up a video consultation to take your measurements. With this being said, we are not responsible for incorrect measurements submitted and will not refund any money.
In the case of a production error, the customer is required to do a video call with one of our Virtual Consultant (free of cost to the client). Incorrect measuring does not qualify as a production error. We will evaluate the issue, and once we agree that the problem is on our part, we will then set the client up in our return center. The client will be offered a remake and told to return the incorrect Faja to us.
— Your return merchandise must be unworn, in original condition with tags attached.
— Merchandise that has been worn, used, altered, or damaged will not be accepted.
— Pack the item(s) along with all accessories and packaging.
Our products are considered underwear, and we want to maintain clean and quality products for all clients. Unfortunately, if your Curvy Gyals product shows any form of marks or stains, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.
CHARGES FOR RETURN
— There are no charges for return.
— Original shipping charges are non-refundable
— Exchanged are not sent to clients until we received your return in acceptable conditions. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will then inform you of the approval or rejection, and then your remake will be sent to you. We encourage you to mail your return as soon as possible to avoid any delays with your exchange.
CHANGE TO ORDER
Here at Curvy Gyals, we understand the urgency of our clients getting their products. Orders placed in person or online goes into our factory immediately. We do not accept changes or cancellations once your order is placed.
Signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If UPS attempts delivery and you are not available, please report to your local UPS office immediately to claim your package before it is returned to us. If the package is returned to us, you will be responsible for the redelivery cost. Please note that Curvy Gyals ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Curvy Gyals and are the customer's responsibility at the time of delivery. Curvy Gyals is not responsible for any possible taxes and duties. If the customer fails to pay these fees and the package is returned to Curvy Gyals, we will hold your package until you pay the redelivery fee. Curvy Gyals is not responsible for any delivery delays caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays).
— Shipping costs are to be covered solely by the customer. These are calculated by the website depending on the order's weight and size using UPS current rates. These rates are subject to change and may change annually if their pricing changes.
— Once your order is shipped from our Miami Headquarter, you will receive an e-mail notifying you of shipment, including your tracking number. Please keep in mind a signature is required for delivery if you haven't received it. Please contact 855 600 3999 if you have issues with your receiving e-mails.
LOST OR STOLEN
If your package has been confirmed via UPS as delivered and you did not receive it, you must file a claim with USPS as we are not responsible for LOST or STOLEN packages. Once you file a claim with UPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address. It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.