PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
BEFORE USING THE CURVY GYALS ONLINE STORE.
Here at Curvy Gyals we aim to manufacture each product within 7 to 10 business days after clients fills out all the information, not counting shipping days. If it is incorrect or no measurements are submitted by the customer this will delay the process.
Any item bought on sale will take 12 to 15 business days to be manufactured.
Once your order is manufactured and completed, your order is sent to the Miami Headquarter. Then we ship it to the client with the delivery time they selected at checkout. The compression stage must be addressed prior to the purchase, once you select your desire option a change would not apply.
Once the order has been placed there cannot be changes on the measurements since this is a customized product.
We offer two delivery option:
1. EXPEDITE PRODUCTION TIME + UPS SHIPPING 6-8 BUSINESS DAYS
Each of our products are done to order which we aim to completed within 7 to 10 business days not counting shipping to client, which is normally another 3 business day. With expedited shipping, your order will be completed within 2-4 business days then shipped to you.
2. STANDARD PRODUCTION TIME + UPS SHIPPING - 10-13 BUSINESS DAYS
Each of our products are done to order which we aim to completed within 7 to 10 business days not counting shipping to client which is around another 3 business day.
All shipments are done through UPS.
CANCELLATIONS / REFUND
We do not offer a refund for any cancellation of any kind. Here at Curvy Gyals, each Faja is individually handmade, according to each clients measurements and preferences. With that, we do not make cancellations, accept returns, or offer exchanges unless there is a production error. Products ordered by a client who wants to cancel will still be shipped to the clients delivery address. We will not cancel or store products.
We have a video showing how to measure our Curvy Gyals Faja. If you are not sure you can reach out to our live chat within 1 hour after you placed your order. Please reach us at our live chat (Click Here) We are not responsible for incorrect measurements submitted and will not refund any money.
In the case of a production error, the customer is required to send a video and at least 3 pictures of the garment fitting to one of our Virtual Consultants (free of cost to the client). Incorrect measuring does not qualify as a production error. The clients must report any issue or concerns within 3 days after receiving their orders, we will evaluate the issue, and once we agree that the problem is on our part, we will then set the client up in our return center. The client will be offered a remake and told to return the incorrect Faja to us.
— Your return merchandise must be unworn, in original condition with tags attached.
— Merchandise that has been worn, used, altered, or damaged will not be accepted.
— Pack the item(s) along with all accessories and packaging.
Our products are considered underwear, and we want to maintain clean and quality products for all clients. Unfortunately, if your Curvy Gyals product shows any form of marks, stains, or odors, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.
If any tags, box, or accessories is missing, the return will be denied.
Take in consideration the daily use of the faja demands proper care like: washing by hand, no use of chemical products to wash it, no use of washing machines. Normal wear and tear will occur from daily use. Take care when putting your legs into the product to not cause tears and or other damage.
CHARGES FOR RETURN
— There are no charges for return.
— Original shipping charges are non-refundable
— Exchanged are not sent to clients until we received your return in acceptable conditions. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will then inform you of the approval or rejection, and then your remake will be sent to you in 5 to 7 business days. We encourage you to mail your return as soon as possible to avoid any delays with your exchange.
CHANGE TO ORDER
Here at Curvy Gyals, we understand the urgency of our clients getting their products. Orders placed in person or online goes into our factory immediately. We do not accept changes or cancellations once your order is placed.
Once the order is placed the shipping address cannot be changed. Signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If UPS attempts delivery and you are not available, please report to your local UPS office immediately to claim your package before it is returned to us. If the package is returned to us, you will be responsible for the redelivery cost. Please note that Curvy Gyals ships all international packages "Delivery Duties Unpaid", this means that all customs, duties, taxes, and brokerage fees are not charged by Curvy Gyals and they are the customer's responsibility at the time of delivery. Curvy Gyals is not responsible for any possible taxes and duties. If the customer fails to pay these fees and the package is returned to Curvy Gyals, we will hold your package until you pay the redelivery fee. Curvy Gyals is not responsible for any delivery delays caused by unclaimed packages or incorrect shipping addresses (the Shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays).
N.B If the package delivered to you has signs of being temper please notify immediately thru our mail firstname.lastname@example.org
Curvy Gyals do not deliver to PO BOX addresses.
— Shipping costs are to be covered solely by the customer. These are calculated by the website depending on the order's weight and size using UPS current rates. These rates are subject to change and may change annually if their pricing changes.
— Once your order is shipped from our Miami Headquarter, you will receive an e-mail notifying you of shipment, including your tracking number. Please keep in mind a signature is required for delivery if you haven't received it. Please contact us at our live chat click here if you have issues with your receiving e-mails.
LOST OR STOLEN
If your package has been confirmed via UPS as delivered and you did not receive it, you must file a claim with UPS as we are not responsible for LOST or STOLEN packages. Once you file a claim with UPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address. It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.