Shipping policy

SHIPPING POLICY

 

Signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If UPS attempts delivery and you are not available, please report to your local UPS office immediately to claim your package before it is returned to us. If the package is returned to us, you will be responsible for the redelivery cost. Please note that Curvy Gyals ships all international packages "Delivery Duties Unpaid", this means that all customs, duties, taxes, and brokerage fees are not charged by Curvy Gyals and they are the customer's responsibility at the time of delivery. Curvy Gyals is not responsible for any possible taxes and duties. If the customer fails to pay these fees and the package is returned to Curvy Gyals, we will hold your package until you pay the redelivery fee. Curvy Gyals is not responsible for any delivery delays caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please be aware that all orders are processed within 48 business hours (NOT including weekends, sales, holidays).

 

Curvy Gyals do not deliver to PO BOX addresses.

 

SHIPPING RATES

 

— Shipping costs are to be covered solely by the customer. These are calculated by the website depending on the order's weight and size using UPS current rates. These rates are subject to change and may change annually if their pricing changes.

 

TRACKING NUMBER

 

— Once your order is shipped from our Miami Headquarter, you will receive an e-mail notifying you of shipment, including your tracking number. Please keep in mind a signature is required for delivery if you haven't received it. Please contact 855 600 3999 if you have issues with your receiving e-mails.

 

LOST OR STOLEN

 

If your package has been confirmed via UPS as delivered and you did not receive it, you must file a claim with UPS as we are not responsible for LOST or STOLEN packages. Once you file a claim with UPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address. It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.