PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
BEFORE USING THE CURVY GYALS ONLINE STORE.
Here at Curvy Gyals, we aim to manufacture each product within 7 to 10 business days after clients fill out all the information we ask on the order page. If it is incorrect or no measurements are submitted by the customer this will delay the process. Once your order is manufactured and completed, it will then be shipped to the shipping address on your order.
We have a 3-day exchange policy, which means you have 3 days after receiving your item to report any problems with your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not offer a refund for any cancellation of any kind. Here at Curvy Gyals, each Faja is individually handmade, according to each client's measurements and preferences. With that, we do not make cancellations, accept returns, or offer exchanges unless there is a production error. Products ordered by a client who wants to cancel will still be shipped to the client's delivery address. We will not cancel or store products.
Unfortunately, we cannot accept returns on sale items or gift cards.
In the case of a production error, the customer is required to do send a video consultation (free of cost to the client). Incorrect measuring does not qualify as a production error. We encourage our clients to report any issue or concerns within 3 days after receiving their orders, we will evaluate the issue, and if we agree that the problem is on our part, we will then set the client up in our return center. The client will be offered a remake and told to return the incorrect Faja to us.
— Your return merchandise must be unworn, in original condition with tags attached.
— Merchandise that has been worn, used, altered, or damaged will not be accepted.
— Pack the item(s) along with all accessories and packaging.
Our products are considered underwear, and we want to maintain clean and quality products for all clients. Unfortunately, if your Curvy Gyals product shows any form of marks, stains, or odors, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.
CHARGES FOR RETURN
— There are no charges for return.
— Original shipping charges are non-refundable
— Exchanged are not sent to clients until we received your return in acceptable conditions. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will then inform you of the approval or rejection, and then your remake will be sent to you in 5 to 7 business days. We encourage you to mail your return as soon as possible to avoid any delays with your exchange.
CHANGES OF AN ORDER
Here at Curvy Gyals, we understand the urgency of our clients getting their products. Orders placed in person or online goes into our factory immediately. We do not accept changes or cancellations once your order is placed.
We do not do refund of any kind. If there is an issue on your part and you would like to do an exchange. We do charge a restocking fee of 30% plus you will have to pay for the return label and the new shipping label for your new order.