WELCOME TO CURVY GYALS ONLINE STORE
At Curvy Gyals, we strive to manufacture and ship each order within 7 to 10 business days, given all necessary information provided by our customers is accurate and complete. Please note that missing or incorrect details can cause delays.
For Sale Items - Expect Standard Production + FedEx Shipping within 10-14 Business Days.
In-Store Purchases (Miami Location)
At our Miami location, we offer Fajas for sale. As customers can try on the products before purchase, all in-store sales are final. We do not provide returns or exchanges for in-store purchases.
We maintain a 3-day exchange policy for online purchases, which begins from the receipt of your item. Any order issues must be reported within this period.
To be eligible for a return, the item must be unworn, unused, with its original tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at clients@curvygyals.com. Returns must be pre-approved and shipped to our designated address. Unauthorized returns will not be processed, and the customer will bear the shipping fee to return the item back to them. If a return is approved, the client has 2 days to ship out the package back to us.
Product Concerns
If you encounter any defects, damages, or receive the wrong item, please contact us immediately so we can assess and rectify the situation.
Return Policy Exceptions
Each Faja is individually custom-made based on a client's measurements and preferences. Therefore, we do not accept cancellations, returns, or exchanges unless a production error occurs. Orders placed without providing precise measurements or style cannot be cancelled but can be eligible for store credit.
Sale items are considered final sales unless there is a production error. Unfortunately, we cannot accept returns on gift cards.
Measurement Confirmation and Video Consultation
To ensure our clients' satisfaction, we will contact each customer who places an order to schedule a video call to confirm their measurements. This step is crucial for ensuring the perfect fit and a smooth production process. If a client refuses the video call for measurement confirmation and receives a Faja that does not fit, we will request another video call to verify the measurements entered during the order process. If it is determined that incorrect measurements were provided, the client will not be eligible for a remake, as it is not considered a production error.
Production Errors
In the case of a production error, customers are required to participate in a complimentary video consultation. This is essential for us to understand the exact issue and propose potential solutions. The consultation focuses on the product and its fit on the client's body; showing the face is not necessary. If a client refuses to participate in the video consultation, no return will be processed.
We urge our customers to report any concerns within 3 days of receiving their orders. If we determine the error to be ours, we will facilitate a return and arrange a remake of the Faja.
Return Guidelines
- Returned items must be unworn, in their original condition, and with tags attached.
- We cannot accept merchandise that has been worn, used, altered, or damaged.
- Include all accessories and packaging with your return.
Our products, classified as underwear, must adhere to high cleanliness and quality standards. If a returned Curvy Gyals product shows signs of wear and tear, stains, or odors, it will not be accepted. If you wish to have the rejected Faja returned, you will be responsible for the return shipping fee.
Return Charges
- Returns due to production errors are free of charge.
- Customers are responsible for return shipping fees for non-production error returns.
- Original shipping charges are non-refundable including international shipping fees or return shipping that was paid by the client is non refundable
- Returns granted without a production error will incur a 30% restocking fee, deducted from the order amount, and the remaining balance will be refunded to the original payment method. Please note that it might take 5 to 10 business days to reflect on your bank account.