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Refund policy

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

BEFORE USING THE CURVY GYALS ONLINE STORE.


Here at Curvy Gyals, we aim to manufacture each product within 7 to 10 business days after clients fill out all the information we ask on the order page. If it is incorrect or no measurements are submitted by the customer this will delay the process. Once your order is manufactured and completed, your order is sent to the Miami Headquarters. We then ship it to clients with the delivery time they selected at checkout.

CANCELLATIONS / REFUND

We do not offer a refund for any cancellation of any kind. Here at Curvy Gyals, each Faja is individually handmade, according to each client's measurements and preferences. With that, we do not make cancellations, accept returns, or offer exchanges unless there is a production error. Products ordered by a client who wants to cancel will still be shipped to the client's delivery address. We will not cancel or store products. 

 

MEASURING

We have a video showing how to measure for our Curvy Gyals Faja. If you are not sure once you place your order, you can call us at 855-600-3999 to set up a video consultation to take your measurements. With this being said, we are not responsible for incorrect measurements submitted and will not refund any money.

 

PRODUCTION ERROR

 In the case of a production error, the customer is required to do send a video and at least 3 pictures of the garment fitting to one of our Virtual Consultants (free of cost to the client). Incorrect measuring does not qualify as a production error. We encourage our clients to report any issue or concerns within 3 days after receiving their orders, we will evaluate the issue, and once we agree that the problem is on our part, we will then set the client up in our return center. The client will be offered a remake and told to return the incorrect Faja to us.

 

— Your return merchandise must be unworn, in original condition with tags attached.

— Merchandise that has been worn, used, altered, or damaged will not be accepted.

— Pack the item(s) along with all accessories and packaging.

 

Our products are considered underwear, and we want to maintain clean and quality products for all clients. Unfortunately, if your Curvy Gyals product shows any form of marks, stains, or odors, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.

 

CHARGES FOR RETURN

 

— There are no charges for return.

— Original shipping charges are non-refundable

 

 EXCHANGE?

 

Exchanged are not sent to clients until we received your return in acceptable conditions. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will then inform you of the approval or rejection, and then your remake will be sent to you in 5 to 7 business days. We encourage you to mail your return as soon as possible to avoid any delays with your exchange.

 

CHANGES OF AN ORDER

 

Here at Curvy Gyals, we understand the urgency of our clients getting their products. Orders placed in person or online goes into our factory immediately. We do not accept changes or cancellations once your order is placed.