PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE CURVY GYALS ONLINE STORE.

• By checking out with a successful purchase you agree to our Terms of Service

• All sales are final

• Refunds are not permitted

• Make sure to put your correct measurements

• It is your responsibility to order the correct size

• We are not responsible for returning shipping costs

• Custom purchases are final

• Discounted items are final

• We do not offer returns, exchanges or alterations on discounted items

• Important: We ask that you order the correct size when placing an order. If you are not sure about your size contact us at 855-600-3999 and one of our Curvy Gyals representatives would be happy to set up a video call with you to confirm your measurements after placing your order. If you enter a smaller measurement which contributed to your merchandise not fitting, we will not exchange the item(s).

 

 

SHIPPING POLICY

Our handcrafted designs require a procedure of steps that start as soon as an order is placed.

 

Our products are made to order in our Manufactory Factory then shipped to the USA. The production time to handmade each product to your specialization is 10-14 business days.

 

Shipping Transit time after we receive your merchandise at Curvy Gyals headquarters Domestic is 2 to 3 days.

Shipping Transit time after we receive your merchandise at Curvy Gyals headquarters International 5-10 business days. 

We ship worldwide

We are not responsible for returning shipping costs


Shipping 

Reliability is key, currently ships orders using UPS which is why we use a signed-for delivery service. Shipping confirmation and tracking is available via email as soon as your order departs our Miami facility. Please note that once packages are received by UPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (1 (800) 742-5877). 

 

Please make sure you or someone you know will be present either at a home address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

 

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Unfortunately we're not able to ship to P.O. Boxes. If a PO Address is submitted with the order, you order will be canceled and you will be issued a store credit via email. You will have the opportunity to reorder with both your address and name matching for shipping and billing information.Refund not permitted.

Billing address and shipping address should match. Failure do so, will result in a cancellation of your order.An email will be sent with a store  credit and the reason for your cancellation. You will have the opportunity to reorder with both your address and name matching for shipping and billing information. Refund not permitted.

Please note that Curvy Gyals ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Curvy Gyals and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Curvy Gyals , we will hold your package for 90 days until the fees is paid, if fee is nor paid, we will stock your order and issue you a refund. This information will be sent via email.

Curvy Gyals is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).

Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays).

RETURN/REFUND POLICY 

 

If there is an issue with your order and Curvy Gyals is responsible, we will offer a exchange or remake. Please contact us at 855-600-3999. We will set up a video call between you and a Curvy Gyals consultant. Once the consultant confirms that the issue is on Curvy Gyals part, we will then help you with creating a return through our Curvy Gyals Return center.  You will then get an email with the shipping label. Please be advise that the return is paid for by client.

Returned merchandise if the issue is on Curvy Gyals part must meet the below requirements in order to be accepted and fully approved for a exchange. 

1.Merchandise must be unworn, in original condition with tags attached.

2.Merchandise that has been worn, used, altered or damaged will not be accepted

3. Pack the item(s) along with all accessories and packaging.

Our products are considered underwear and we want to maintain clean and quality products for all clients. Unfortunately, if your Curvy Gyals product shows any form of marks or stains, or any of the above we will be unable to accept your exchange, and it will be sent back to you. You will then get a followup email, informing you that your exchange was rejected and the reason for the rejection.

If Items marked as final sale, free gifts or promotional items with retail value, no refund or exchange. No exceptions will be accepted.

• Important: We ask that you order the correct size when placing an order. If you are not sure about your size contact us at 855-600-3999 and one of our Curvy Gyals representatives would be happy to set up a video call with you to confirm your measurements after placing your order. If you enter a smaller measurement which contributed to your merchandise not fitting, we will not exchange the item(s).

 

LOST OR STOLEN

 

If your package has been confirmed via UPS delivered and you did not receive it, you must file a claim with UPS as we are not responsible for LOST or STOLEN packages.

Once you file a claim with UPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address.
It is mandatory to do SIGNATURE REQUIRED for this reason.


If you decide to file a claim your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.

CANCELLATION POLICY

We do not offer cancellation of any kind. However, if you would like you can ask for store credit and put your order on hold. This must be done within 24 hours after purchase.